Privacy Policy

1. Who we are

This website is operated by PIXIOPHILE SOLUTIONS PRIVATE LIMITED (“Pixiophile Solutions”, “we”, “us”, “our”), a company incorporated in India with its registered office at:

We are the data fiduciary responsible for the personal data described in this policy. You can reach us at support@pixiophile.com or +91 95585 07327.

2. Data we collect

2.1 Data you give us directly

When you submit the contact form on this website, we collect the name, email address, phone number (including country code), selected service of interest and the message you write. These details are delivered by email to hello@pixiophile.com and are not stored in a database on this website. If you email or call us directly, or apply for a role via careers@pixiophile.com, we receive whatever information you choose to include, such as a CV or portfolio if you send one.

2.2 Data collected automatically

When you browse the site, our analytics and advertising tools automatically record technical and usage information such as your IP address, approximate location derived from it, browser and device type, operating system, referring URL, the pages you view, and the time spent on them. Some of this is linked to a cookie or similar identifier so that repeat visits can be recognised.

We do not ask for or intentionally collect financial account details, government identifiers, or any special category data through this website.

3. Cookies and tracking technologies

This site uses cookies and similar technologies set by the third-party services listed in section 5. They are used to measure traffic, understand how the site is used, and measure the performance of our advertising.

These technologies load when you arrive on the site. You can block or delete cookies at any time through your browser settings, and you can opt out of interest-based advertising through the controls your browser and the relevant ad platform provide. Blocking cookies may affect how parts of the site function.

4. How we use your data

• To respond to your enquiry and provide a quotation.
• To deliver, support and improve the services you engage us for.
• To understand how the website is used so that we can improve its content, speed and reliability.
• To measure and improve the performance of our marketing and advertising campaigns.
• To assess applications for roles you apply to.
• To comply with legal, accounting and regulatory obligations, and to establish or defend legal claims.

We process your data on the basis of the consent you give when you voluntarily submit it, and for the legitimate uses permitted under the Digital Personal Data Protection Act, 2023. We do not sell your personal data.

5. Third parties who process data for us

We use the following service providers. Each processes data under its own privacy policy, which we encourage you to read:

We may also disclose personal data where we are required to do so by law, by a court, or by a government authority acting within its powers.

6. Transfers outside India

The providers listed above operate infrastructure outside India, including in the United States and the European Union. Where your data is transferred outside India, it is processed under the contractual terms and safeguards offered by those providers, and in accordance with applicable Indian law.

7. How long we keep your data

Contact form enquiries are retained for up to 24 months from your last interaction with us, so that we can follow up and maintain a record of the conversation. If you go on to engage us, we retain the relevant records for the duration of the engagement and for as long afterwards as tax, accounting and limitation laws require. Analytics data is retained according to the default retention periods of the providers listed in section 5. We delete or anonymise data once it is no longer needed for the purpose it was collected for.

8. Security

We use reasonable technical and organisational measures to protect personal data, including encrypted transport (HTTPS) across the site and restricted access to enquiry records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Request access to a summary of the personal data we hold about you and how it is processed.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where it is no longer required for the purpose it was collected for.
• Withdraw a consent you previously gave.
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
• Raise a grievance with us about how we handle your data (see section 12).

If you are located outside India, your local law may grant you further rights over your personal data. Write to us at support@pixiophile.com and we will consider and respond to your request.

10. Children

This website and our services are directed at businesses and are not intended for children. We do not knowingly collect personal data of children. If you believe a child has provided us with personal data, contact us and we will delete it.

11. Links to other websites

Our site and our case studies link to websites we do not operate. We are not responsible for the content or privacy practices of those websites, and this policy does not apply to them.

12. Grievance redressal

If you have a question or complaint about this policy or about how we handle your personal data, contact our Grievance Officer:

We aim to acknowledge every grievance within a reasonable period and to resolve it promptly. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India.

13. Changes to this policy

We may update this policy as our services, tools or legal obligations change. The “last updated” date at the top of this page reflects the most recent version. Material changes will be highlighted on this page.